Shipping.

How Much Is Postage?

Postage costs a standard price of £4.95 per order. This is for Royal Mail Tracked 48. You can upgrade to next day delivery for just £6.00 for Royal Mail Tracked 24.

How Long Will It Take To Deliver My Parcel? 

Standard delivery will take between 3 - 5 working days to reach you or you can choose the "next day" option and this aims to deliver your parcel between 1 - 2 working days. Times are subject to change slightly in busier periods.

Which Couriers Do You Use?

Royal Mail is our prime courier, I understand that there is a certain apprehension about delivery times and care of parcels, but I endeavour to package your items securely so they arrive with you safely and tracking is included with every order.

My Item Has Arrived Damaged.

In the unfortunate incidence that your parcel has arrived damaged - firstly, I am sorry you have had to receive your parcel in such a way. Please send pictures of the damaged goods to abby@sabellane.co.uk for me to assess. I will then offer you a full refund or a replacement free of charge. We must receive images within 3 days of delivery of your goods.

Do You Offer Tracking?

Yes I do. Once your parcel has been dispatched, you will receive an email confirming that your parcel is on its way to you along with a tracking link. 

Do You Offer World Wide Shipping?

Yes I do, but not on this website. If you would like to place an order and you are overseas then please visit my Etsy shop by clicking here.

What Is The Last Day For Christmas Orders?

I will be taking Christmas orders until - December for guaranteed Christmas delivery. Any orders placed after this date will be shipped in the New Year.

Orders.

How Do I Cancel My Order?

The best way to cancel your order will be to drop me an email at: abby@sabellane.co.uk as soon as you can and I can then cancel and refund your order. However, we do tend to  post orders out the same day. If your order has been dispatched before you were able to cancel, please get in touch and we can arrange for you to send the item back (this will be at your expense) and you will receive a full refund on receipt of the item provided it has arrived back in the same sellable state.

How Do I Return My Item/s?

If you are unhappy with your order or have changed your mind, you are more than welcome to return to it back within 14 days. Please email us first at: abby@sabellane.co.uk so we know to expect it. All you have to do is package it back up safely (you are more than welcome to use the packaging it arrived in) and purchase your postage (you can use your own choice of courier but would recommend using a tracked service). Once the parcel has arrived with us, we will then issue a full refund on the condition it has arrived in its full sellable state.

Do You Offer Free Returns?

No, I do not offer free returns. 

My Order Has Not Arrived.

If your order has not arrived within 2 weeks (excluding weekends) of receiving the dispatch email then please do get in touch and we can see what has happened and get things sorted for you. If you have upgraded to the next day option then please get in touch after 7 days (excluding weekends) of receiving your dispatch email.

I Have Entered My Address Wrong.

We all make mistakes. If you have entered your address wrongly then please get in touch with us at: abby@sabellane.co.uk, as soon as you notice the mistake. We can then change it for you. If you have realised the mistake after it has been dispatched then please also contact us and we can advise you on where we go from there.

I Have Not Received An Order Confirmation.

When you place an order, you will always receive an order confirmation email. If yours has not come through, then please check your "spam" or "junk" folders. If there is still no sign then, please contact us at: abby@sabellane.co.uk for confirmation.

Other.

Where Are You Based?

Sabel Lane is based in Bewdley, Worcestershire. We do not have a physical shop, but work from home. Although you can find the stand around the Midlands.

Where Can I Find A List Of Events You Are Attending?

You will find the full list of where you can find us by visiting the "Where To Find Us" page or by clicking here. 

Will 'Out Of Stock' Products Come Back In Stock?

Some of our items that show that they are out of stock may return. If you have your eye on something specific then click the button that says "Let me know when this product is back in stock" and follow the directions.